We at Elevate pride ourselves on providing 8 hours x 7 days x 365 days Amazon Customer Service and support for all our clients. Our exceptional service is highly effective while our support team is very friendly and experienced. Our e-commerce customer service team is highly experienced in problem-solving and dispute resolution. Our experienced team offers full bilingual customer service support in Thai and English. We can ensure that your Amazon seller accounts remain in good standing with excellent customer ratings. As a leading third-party customer service provider, our customer service management is a key service in managing your seller account.
Below is a list of tasks and responsibilities undertaken by the Elevate Customer Care team as part of the fully managed service:
- Managing all customer messages & inquiries (within 24 hours)
- Handling Amazon answers (within 24 hours)
- Managing negative feedback (cases/disputes)
- Managing customer return requests/exchanges
- Managing technical support tickets directly with Amazon seller support
- Managing all refunds/cancellations
- Maximizing customer product reviews & ratings
Elevate’s experienced Customer Service management team proactively manage seller accounts ensuring that all customer engagement and communication is professionally handled. This converts to positive customer feedback and increased customer product reviews, in turn, driving additional sales on the Amazon marketplace.